REFUND POLICY

A LEGAL DISCLAIMER

Refund and Exchange Policy

At RaveWave, we strive to ensure you are completely satisfied with your purchase. Please read our refund and exchange policy carefully to understand your rights and our obligations.

Damaged Items

If your item arrives damaged, please contact us immediately. To assist with your claim, we require that you send us a clear image of the damaged item as soon as the parcel arrives. This image should include the item and any damage visible on the packaging. We will review your claim and, if approved, arrange for a replacement or refund.

Process for Damaged Items:

Take a clear image of the damaged item and packaging as soon as you receive the parcel.
Email the image along with your order number and a brief description of the issue to ravewavegear@gmail.com.
Our team will review your claim and contact you within 3 business days with further instructions.

Buyer’s Remorse

Please note that we do not offer refunds or exchanges for buyer’s remorse. We encourage you to carefully consider your purchase before completing the transaction, as all sales are final unless the item arrives damaged or defective.

Non-Returnable Items

Certain items are not eligible for refunds or exchanges, including:

Final sale items
Gift cards
Personalized or custom-made productsItems that have been used or altered

General Conditions

All returns and exchanges must be initiated within 7 days of receiving the item.Returned items must be in their original condition, unused, and in the original packaging.

Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is damaged.